Store Policies & Care

Policies

Welcome to BLK DOG Jewelry. We value transparency, craftsmanship, and customer care. Please review our store policies below.

✦ Shipping Policy

  • Processing Time

    • In-stock items: Ship within 3–4 business days.

    • Made-to-order or custom pieces: Please allow 12–15 business days for production.

  • Shipping Methods
    All orders are shipped via trusted carriers like USPS, UPS, or DHL, with full tracking included.

  • Shipping Rates
    Calculated at checkout based on destination and service level.

  • International Shipping
    We ship worldwide. Please note that international customers are responsible for any customs or import fees.

✦ Returns & Exchanges

  • Returns
    Due to the handmade nature of our jewelry, all sales are final. If there is an issue with your order, please contact us — we’re here to help.

  • Exchanges
    We only accept exchanges for damaged or defective items.

    • Contact us within 3 days of delivery

    • Item must be returned within 7 days

  • Non-Returnable Items

    • Custom or personalized orders

    • Worn or altered jewelry

✦ Custom Orders

Custom pieces are created just for you and require full payment before production. All custom orders are non-refundable. We stay in close contact during the design process to ensure your satisfaction.

✦ Jewelry Care Tips

To keep your jewelry shining:

  • Avoid water, perfumes, and lotions

  • Store in a dry, protected place

  • Clean gently with a soft cloth

✦ Support

Need help?
We offer several ways to reach us:

We’re always here to assist!